We serve communities throughout the Suffolk county, offering both a Monitoring and Emergency Responder Service as part of our Technology Enabled Care (TEC) service. We work with the Adult Social Community (ASC) Team, assisting them to find solutions to enhance people’s independence in Suffolk.

We pride ourselves on being a friendly and approachable team, who can provide a more personal service to our clients, compared to other market leading companies. Every client matters to us and if we can make a real difference to a person – it makes us proud of the work we achieve.

Our Emergency Response Centre operates every day, year-round, to be able to support people who activate their devices. We monitor Local Authority and Housing Association contracts, as well as our own individual clients.

Our 24 hour Monitoring and Emergency Responder Service

Our local responder service gives local people the opportunity of emergency support in the event of an accident, such as a fall or requiring assistance. We can help you up from the floor if uninjured, with the use of lifting aids, so there is no need for an ambulance.
 We also understand that sometimes you may benefit from wellbeing visits, whether that be just after leaving hospital or a family member being away. In these circumstances we can arrange for one of our trained responders to visit you at a pre-arranged time that best suits them.

In addition, we offer a wellbeing call service that can offer reassurance or medication prompts. This service provides peace of mind, usually to family members, that someone will assist or communicate with their family member when they need assistance or are feeling vulnerable. During the COVID-19 Pandemic, the wellbeing call service has been essential in supporting people by monitoring their welfare during times of shielding and self-isolation.
Suffolk Information Partnership logo

The Suffolk Information Partnership is a network of organisations supporting people in Suffolk with information and services around care, health and wellbeing. Medequip Connect is a proud member of the Suffolk Information Partnership as of January 2022.

  • Digital
  • From £4.71 per week (excluding VAT)
  • Landline not required For use around the home and garden
    • No need for a landline
    • Base unit and pendant call button
    • All calls are included in price
    • Monitored by our friendly team
    • Future-proof
  • GPS
  • From £5.13 per week (excluding VAT)
  • Landline not required Can be used anywhere*
    • *Can be used anywhere there is a GPS signal
    • Choice of watch, pendant or pocket device
    • All calls are included in price
    • Monitored by our friendly team
Following a fall a responder arrived very quickly to help me to my feet, he was so kind and helpful; this has increased my sense of safety and confidence to remain in my own home and maintain my much valued independence. THANK YOU SO MUCH. Having local contacts greatly enhances trust and confidence in your service. Calls are responded to quickly, wonderful reassurance, your employees are a credit to the Company. Thank you for helping me to stay in my home.
Glynn, Suffolk

Suffolk Service Centre

Medequip Connect
Unit 31, Bluestem Road
Ransomes Europark

Mon – Fri 9:00am – 5:00pm
Voicemail System for Out of Hours

01473 599 067

Other Service Areas

Head Office

Get in touch if you have a question about our service or if you would like to purchase a telecare solution.



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