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Call our friendly customer service team on Freephone 0800 910 1390 or Order Online and get free, fast and tracked delivery now.

Get Set Up

Follow the easy set-up instructions for the device you have chosen and press the call button to test the set-up and speak to our friendly Emergency Response Centre team.

Complete a Test Call

Our Emergency Response Centre will complete a test call with you and check that everything is working correctly to give you the reassurance you need.

You are now Medequip Connect-ed! We are there 24 hours a day 365 days a year – at the press of your button to help keep you safe and living independently.

How a Care Line Alarm Works

Your Medequip Connect Analogue care alarm package is usually made up of a base unit, which plugs into your telephone line, an electric power socket and a call button which is worn as a pendant round the neck or on a wrist strap – like a watch. We supply a choice of alarm units and call buttons from top manufacturers such as Tunstall, Chiptech and Doro.

Once the base alarm unit has been installed and tested, it is connected to our TSA accredited Emergency Response Centre. The care alarm is there to protect you 24 hours a day, 365 days a year as our monitoring Team are always ready to respond if you need assistance.

Your personal alarm call button can be worn all the time. It is waterproof – so can be kept on in the bath or shower, it has a long range – so can still work in most gardens. If you need assistance for any reason, you may feel unwell, or have had a fall, just press the button on your pendant or wristband.

We will make sure you understand how it works and the importance of making test calls once a month. It is important that you become familiar with your alarm equipment and know what you can expect from the service. 

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Telecare Packages

We offer a range of monitoring and response packages, contact us if you need help choosing one that is right for you.
You can also use our live chat.
  • Analogue
  • From £2.99 per week (excluding VAT)
  • Landline required* For use around the home and garden
    • Base unit and pendant call button
    • Can be worn around neck or wrist
    • Plugs into your telephone socket
    • Monitored by our friendly team
  • *You must have an existing traditional landline.
  • Digital
  • From £5.52 per week (excluding VAT)
  • Landline not required For use around the home and garden
    • No need for a landline
    • Base unit and pendant call button
    • All calls are included in price
    • Monitored by our friendly team
    • Future-proof
  • GPS
  • From £4.95 per week (excluding VAT)
  • Landline not required Can be used anywhere*
    • *Can be used anywhere there is a GPS signal
    • Choice of watch, pendant or pocket device
    • All calls are included in price
    • Monitored by our friendly team

Watch our new video

Filmed on location with our friendly local Responders in Suffolk, Cumbria and Oxfordshire, we recently spent some time in each of the areas, to show you what we do.

Every staff member featured is part of the Medequip Connect Team and look after our customers, who also wanted to be part of our video, because they are so pleased with the services we provide to them.

Our customers are our focus, and we are constantly striving to find new TEC that will help us, to help them, to remain more independent.

Case Studies and Testimonials

This has given us both a great deal of reassurance, which means I can go to the shops, hairdresser etc without the constant worry of whether my husband is safe. All this happened in four days from start to the receipt of the pendant. That is service.
– MRS M

Help & Support

Alarm Monitoring

We will supply the equipment and monitor it 365 days per year, 24 hours per day. We will alert your next of kin, nominated contacts or emergency services to assist you in the event of an emergency.

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Monitoring & Emergency Responder*

We supply the equipment, monitor it, and will alert our fully trained responders to assist you in the event of an emergency. We can liaise with your contacts or Next of Kin to establish if you and they, want to be part of your care plan and be notified upon activation. This service is useful for people who’s family live out of their area and they want the reassurance that help is at hand when needed.

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Well-Being Visits* & Phone Calls

We can provide welfare contact, and support for people with low level care needs. Sometimes, following discharge from hospital, or having been identified as needing extra support, we can provide visits or phone calls to monitor a persons wellbeing.

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Lone Person Safety Monitoring

We can provide a digital alarm/pendant to give people the reassurance that they have help on hand, wherever they are, should they need it. These can be purchased and monitored by the Emergency Response Centre.

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Keysafe Supply and Installation

In most areas, we can recommend a local tradesperson to install a keysafe which is securely fitted in a discreet location outside of your property so that responders (yours and ours) can gain access. Keysafes have a 4 or 5 digit code to open them, are widely used throughout the Care industry and are a discreet way of making your keys available to your Contacts to use in case of emergencies.

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*Some services are area dependent. Contact us directly to find out more