Privacy Policy

How we use your information

This statement confirms Medequip’s commitment to protect your privacy and to process your personal information in a lawful manner which meets the requirements of the Data Protection Act 1998.

Medequip may use your information for the following reasons:

  • Improve the site by monitoring how you use it
  • Respond to any feedback you send us, if you’ve asked us to
  • Provide you with information about our services, if you want it

We cannot personally identify you using your data.

Visitors to our website

When someone visits or associated URLs we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. If we do want to collect personal identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Security and performance:

Our website is hosted on our own dedicated servers within a secure Data Centre environment – hosted by Rackspace. Rackspace are ISO27001, ISO9001, ISO14001, ISO18001.

Monitoring and recording of calls

We may monitor or record any communication between you and Medequip Assistive Technology Ltd, for the purpose of quality control and training.

Email communication

Any questions regarding data privacy you can email Medequip at – and your request will be processed in line with our data protection policy, You will be contacted by a Medequip representative who will be able to assist you with your personal data subject access request.

Links to other websites

Our websites includes links to other websites, whose privacy policy may differ from our own. We encourage you to read carefully the privacy policy of any website that you visit.

Contact and enquiry forms

We us Google reCAPTCHA v3 on our website which is subject to the Google Privacy Policy and Terms of Use. We use reCAPTCHA to fight spam and abuse from bots.

How to contact us

If you want to request information about our privacy policy you can email us or write to us at the address below:

Medequip Assistive Technology Ltd.
Unit 2, The Summit Centre
Skyport Drive
West Drayton

Data Protection

To enable us to offer the services, we need to hold some personal information. We manage our data protection to conform to GDPR (General Data Protection Regulation 2018) rules.

Under these rules you have the right (at any time) to:

  • ask us for a copy of the data we hold on you.
  • ask us to remove the data we hold on you (this would be regarded as a contract termination
  • as we could no longer provide the service)
  • ask us how your data is shared (this is mainly with emergency services in the event of you having an emergency)

If you would like a copy of our data protection procedure, please contact us using our contact us page or call our office on the number below