Following the award of the contract in July earlier this year, Medequip Connect has now assumed responsibility for the Out of Hours Call Handling & Telecare Alarm Monitoring Service for Freebridge Community Housing, the largest not for profit housing provider in West Norfolk.
Although implementation has been slightly delayed due to the challenges of the coronavirus pandemic, the service is now is up and running, going live with the customer on Friday 30th October.
This new 3-year contract means that Medequip Connect yet again ventures into a new area of the country, adding Kings Lynn and West Norfolk to the existing list of Cumbria, Suffolk and Oxfordshire, in which they provide physical responder services, as well as a nationwide 24 hour monitoring service.
Owning and managing approximately 7,000 homes including 17 sheltered schemes in and around the area of Kings Lynn and West Norfolk, Freebridge Community Housing aim to meet the housing needs of local people by providing affordable housing, ensuring that all properties are managed and maintained to the highest standards and by increasing its stock of affordable homes for those who need them in the future.
Freebridge currently has 17 Sheltered Scheme sites with around 650 residents using their Telecare Alarm service, 700 alarm connections and 8,600 residents across their estate who can access the out of hours call service.